TicketSuite

Our client not only wanted robust functionality but also continuous reliable level of service and support to ensure smooth operation of live system. Complexity of system is quite high and there is significant inflows and outflow of information and interdependencies within the system in a dynamic external environment.

We ensured that we follow industry best practices from planning, development through to implementation in order to achieve above expecations.

Client

TicketSuite

Requirements

Reliability and Ongoing Maintenance and Support

URL
https://www.ticketsuite.co.nz/

Our Approch

Our approach is to highly engage with our client and help them understand their vision from both people and technical perspective, work to our strengths and live up to our values:

Responsibility/Ownership

Empathy- align ourselves with customer goals and objectives

Simplicity- we are easy to deal with

 

01
IDEAS

In depth planning
Redundancy

02
DESIGN

Simple design
Streamlined funtionality

03
IMPLEMENTATION

Source Code Management
Git Implementation

Impact

Delivering on our approach ensured high engagement with our client and helped them understand their vision from both people and technical perspective, we worked to our strengths and lived up to our values of:

  • Responsibility/Ownership
  • Empathy- align ourselves with customer goals and objectives
  • Simplicity- we are easy to deal with

this added value on some many different level such as:

  • efficiency
  • reliability
  • disaster recovery
  • brand development
  • increased revenue
  • positive feedback from clients

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